Vol. 1 No. 1 (2010): EJASA: Decision Support Systems and Services Evaluation

Special Issue - IES2009

• EDITORIAL

  Giuseppe Boari, Amjad D. Al-Nasser, Luigi D'Ambra, Enrico Ciavolino

  1

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• The role of simple component analysis in the context of the exploratory methods. An healthcare services evaluation

  Gabriella Milone

  2-15

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• The assessment of DIF on Rasch measures with an application to job satisfaction

  Silvia Golia

  16-25

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• Customer satisfaction within a large scale retail trading group: research design and control

  Antonino Mario Oliveri, Franco Vaccina

  26-41

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• Customer satisfaction and loyalty assessment by means structural equation models

  Riccardo Di Nisio, Tonio Di Battista

  42-53

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• Perceptions and satisfaction with dental healthcare: a case study

  Paola Zuccolotto

  54-65

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• Construction of the balanced scorecard by using structural equation models with latent variables

  Giuseppe Boari, Gabriele Cantaluppi

  66-78

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• Measuring Job and Patient Satisfaction in presence of missing values: a case study with Interval Imputation

  Paola Zuccolotto

  79-94

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