Perceptions and satisfaction with dental healthcare: a case study

Authors

  • Paola Zuccolotto University of Brescia - Quantitative Methods Department

DOI:

https://doi.org/10.1285/i2037-3627v1n1p54

Keywords:

Patient Segmentation, Patient Satisfaction, Cluster Analysis, Nonlinear Principal Component Analysis

Abstract

This paper presents the main results of a survey carried out by a  network of dental surgeries, with the aim of investigating patients' feelings about dental cures and their overall satisfaction with the supplied service. Information was collected by means of a questionnaire filled in by a sample of 885 patients. The most remarkable outcomes are relative to patient segmentation and patient satisfaction.

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Published

26-11-2010

Issue

Vol. 1 No. 1 (2010): EJASA: Decision Support Systems and Services Evaluation

Section

Special Issue - IES2009

License

Authors who publish with this publication accept all the terms and conditions of the Creative Commons license at the link below.

Gli autori che pubblicano in questa rivista accettano i termini e le condizioni specificate nella licenza Creative Commons di cui al link sottostante.

https://creativecommons.org/licenses/by-nc-nd/3.0/it/legalcode