Perceptions and satisfaction with dental healthcare: a case study

Authors

  • Paola Zuccolotto University of Brescia - Quantitative Methods Department

DOI:

https://doi.org/10.1285/i2037-3627v1n1p54

Keywords:

Patient Segmentation, Patient Satisfaction, Cluster Analysis, Nonlinear Principal Component Analysis

Abstract

This paper presents the main results of a survey carried out by a  network of dental surgeries, with the aim of investigating patients' feelings about dental cures and their overall satisfaction with the supplied service. Information was collected by means of a questionnaire filled in by a sample of 885 patients. The most remarkable outcomes are relative to patient segmentation and patient satisfaction.

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Published

26-11-2010

Issue

Vol. 1 No. 1 (2010): EJASA: Decision Support Systems and Services Evaluation

Section

Special Issue - IES2009

License

EJASA:DSS provides open access to its content on the principle that making research freely available to the researchers, improve the global exchange of knowledge.