Ranking services for students via preference elicitation at Padua university

Authors

  • Luigi Fabbris University of Padua
  • Giovanna Boccuzzo University of Padua
  • Cristiano Vanin Veneto Region

DOI:

https://doi.org/10.1285/i2037-3627v2n1p1

Keywords:

service ranking, guidance services, preference analysis, dominance matrix, University of Padua

Abstract

The University of Padua conducted a survey to elicit the preferences of its students for new services that the university, the city and local authorities could offer to improve student life before, during and after graduation. In this paper, we present the statistical methodology for ranking services according to students’ preferences and discuss the resulting ranks of the services grouped in 10 thematic areas. We conclude that the preference elicitation method and the rank estimation method adopted in our research are appropriate for within-university prioritisation of student services.

Author Biographies

Luigi Fabbris, University of Padua

Department of Statistical Science

Giovanna Boccuzzo, University of Padua

Department of Statistical Science

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Published

17-12-2011

Issue

Vol. 2 No. 1 (2011): EJASA: Decision Support Systems and Services Evaluation

Section

Special Issue - IES2009

License

Authors who publish with this publication accept all the terms and conditions of the Creative Commons license at the link below.

Gli autori che pubblicano in questa rivista accettano i termini e le condizioni specificate nella licenza Creative Commons di cui al link sottostante.

https://creativecommons.org/licenses/by-nc-nd/3.0/it/legalcode